Terms & Conditions - Sublime Science

1.    Introduction 

These Terms and Conditions outline the agreement between Sublime Science Labs Ltd (the “Company” or “Us”) and the customer (“You” or “Your”) for the provision of science parties, events, and the sale of related goods. The Company operates under UK law.

2.    Terms of Service 

2.2  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

2.3  We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

3.    Information about Us 

3.2  What we do
We provide science party entertainment services to schools, individuals or any other organisation at any party, social gathering, event or celebration taking place at your home or your chosen venue (the Services). In addition, we also provide (if required) science party bags, lab coats and other products as part of our Service.

3.3  How to contact us
You can contact us by telephoning our customer service team at 0116 380 0750 or by writing to us at The Sublime Science Lab (Unit 4), Fernleigh Business Park, Blaby Road, Leicester, LE19 4AQ or email hello@sublimescience.com.

3.4  How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3.5  "Writing" includes emails
When we use the words "writing" or "written" in these terms, this includes emails.

4.    Our contract with you 

4.2  If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for our Services.

4.3  We only provide our Services in the UK
Our website is solely for the promotion of our Services in the UK. We do not accept orders from addresses outside the UK.

4.4  Changes
If you wish to make changes to your order, please contact us as soon as possible. We will inform you of any implications, such as additional costs or changes to delivery timelines, before confirming your request.

5.    Our services 

5.2  Packaging and contents may vary
The packaging and contents of our party bags may vary from that shown in images on our website. The goods will be of similar value.

5.3  Dry ice
If dry ice has been ordered, we will always do our best to ensure it is delivered on time, but we are dependent on third parties over whom we have no control and therefore cannot guarantee or be financially responsible for late or non-deliveries.

6.    Payment Terms 

6.1  For Individuals

• A non-refundable booking fee of £50 is required at the time of booking.
  
• The remaining balance must be paid at least 14 days before the event date.
  
• If cancelled more than 30 days before the event, 50% of the total invoice amount, excluding the non-refundable deposit, will be waived.
  
• If cancelled less than 30 days before the event, the full amount is due and non-refundable.
  

6.2  For Schools

• Payment is due at least 30 days before the event.
  
• If cancelled more than 30 days before the scheduled service, 50% of the invoice will be waived.
  
• If cancelled less than 30 days before the scheduled service, the full invoice amount is due.
  

7.        Non-Payment and Right to Cancel 

8.        Late Payment 

9.        Money-Back Guarantee on Services 

9.2  Qualifying for a Full Refund
A full refund will be provided only if there is a substantial failure in delivering the promised event, such as:

• The presenter failing to attend the event without prior notification.
  
• Significant technical failures that prevent the event from being conducted (e.g., equipment malfunction that cannot be resolved during the event).
  
•  The event content differing substantially from what was advertised or agreed upon. In this case, if you are unhappy with the presentation or the presenter, stop the presenter within 30 minutes of the start and tell him/her that you are dissatisfied and the reason for it.
  

9.3  Qualifying for a Partial Refund
A partial refund may be considered for other issues that impacted the quality of the event but did not render it a complete failure (e.g., presenter performance issues, missing content elements). At the time of the party, you must tell the presenter that you are dissatisfied and the reason for it.

9.4  Non-Qualifying Circumstances
The following do not qualify for a refund:

• The presenter arriving late by up to 20 minutes, provided the full event duration is maintained.
  
• Minor delays in the event schedule due to external factors or venue-related issues.
  
• Customer dissatisfaction based on subjective opinions where the event was otherwise conducted in accordance with the service agreement.
  
• Minor technical difficulties that are resolved during the event without significantly impacting the overall experience.
  

9.5  Refund Process

• If an issue arises that qualifies for a partial or full refund, the customer must submit a detailed written request within 48 hours after the event.
  
• Our team will review the request and provide a response within 7 business days. In the case of a valid claim, we will issue a refund within 14 business days of approval.
  

10.     Customer Responsibilities 

10.1  Requirements
To ensure a smooth and enjoyable event, the following conditions must be met:

• We require a table that is a minimum of 1.2m (4ft) long in a quiet room large enough for all the children to sit down, and access to a power supply.
  
• You must provide a parking space close to the event location.
  
• · We hold our own public liability insurance and a copy of this can be made available on request. All venues used & events that we attend must also hold their own liability policies with a minimum public liability limit of indemnity of £2,000,000 (for example, in case someone trips on a lose paving slab). For private houses, this is usually covered in a household insurance policy, but we advise that this is checked and confirmed before finalising any bookings.
  
• You are requested not to provide food or drink during the presentation and to encourage the children not to wander off to any other attractions that may be present.
  
• ·You are responsible for providing a suitable venue and any food, cake, party-ware (plates, cups, etc.), and other additional items not supplied by Sublime Science Labs Ltd.
  
• You must inform us of any special requirements, such as allergies or special educational needs, as early as possible.
  
• · Adults are most welcome to sit in on the presentation, and a minimum of one adult must always be present. If there are several adults, we do request that they respect the presenter and remain quiet.
  
• You may be required to help get involved to ensure the smooth running of the party, for example, to help keep noise levels manageable.
  

10.2  Supervision
Children remain under the care and responsibility of family, friends, or staff attending the event. The maximum number of party guests is 30.

10.3  Age Requirements
Sublime Science Labs Ltd events are designed for children aged 5 to 12. Children outside this age range may attend as guests under the responsibility of the host.
10.4  Providing information
If you fail to provide access to the venue required for the delivery of services or any necessary information, for example about specific restrictions at a venue, we reserve the right to cancel the contract or charge additional costs incurred.

11.     Health and Safety 

12.     Rights to Cancel a Service 

12.1  Your Right to Cancel

• You may cancel your booking by providing written notice.
  
• If cancelled more than 30 days before the event, 50% of the total invoice amount, excluding the non-refundable deposit, will be waived.
  
• If cancelled less than 30 days before the event, the full amount is due.
  

12.2  Our Right to Cancel

• We understand how important your child's party is to you, which is why we do our utmost never to cancel a party. We employ on-call presenters so that we can offer you a free replacement presenter in the event of illness or accident (subject to availability).
• We will only cancel your party in the extremely unlikely event that we are prevented from attending due to circumstances beyond our control. Sublime Science Labs Ltd reserves the right to cancel an event due to unforeseen circumstances, including, but not limited to, presenter illness, natural disasters, or other force majeure events. In such cases, we will offer a full refund or reschedule the event at no additional cost. However, we will not be held liable for any direct or indirect loss that you may suffer as a result of any cancellation.

13.     Force Majeure 

The Company is not liable for any failure to perform obligations due to circumstances beyond its control, such as acts of God, pandemics, strikes, government restrictions, natural disasters, or other unforeseen events.

14.     Liability 

Sublime Science Labs Ltd accepts no liability for business losses, loss of profits, or indirect damages. The Company is not liable for injuries or damages unless caused by the negligence of the company or its representatives. Our liability for any claim arising from the event or the sale of goods is limited to the cost of the service or products provided.

15.     Physical Goods and Delivery 

15.1  Delivery Policy
Physical goods such as party bags and lab coats will be delivered within the standard delivery times notified at purchase. The Company is not responsible for delays caused by third-party couriers.

15.2  Damaged or Defective Goods
Any damaged or defective goods must be reported within 48 hours of receipt and returned for replacement or refund consideration.

15.3  Your right to change your mind (Consumer Contracts Regulations 2013)
You have a legal right to change your mind about online purchases within 14 days of receiving the goods and receive a full refund, provided the goods are unopened and in re-sellable condition. This does not apply to services already delivered or goods unsealed for hygiene purposes.

15.4  Returns
Returns are accepted for defective goods only and must be initiated within 14 days of receipt.

16.     Our Rights to Make Changes

We may make minor changes to our Goods or Services:

• to reflect changes in relevant laws and regulatory requirements; and
  
•  to implement minor technical adjustments and improvements, for example to address a security or allergy threat. These changes will not affect your use of our Services
  
• to swap goods of similar value when a product becomes unavailable, for example components of our Party Bags or ‘Party in a Box’ products.
  

17.     Transfer of Contract 

17.2  Your right to transfer
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

18.     Privacy Policy

19.     Governing Law 

19.2  Enforcement Delays
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the services, we can still require you to make the payment at a later date.

19.3  Jurisdiction
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Home - About - Privacy Policy - Terms & Conditions - Facebook - Instagram - LinkedIn - Twitter - Sitemap - Blog - Contact

Copyright 2008-2023 - Sublime Science - All Rights Reserved - Registered in England and Wales, Company Number 6680269. Registered Address: The Sublime Science Lab (Unit4) Fernleigh Business Park, Blaby Rd, Enderby, Leicester LE19 4AQ - Call: 0116 380 0750